FAQs

User Management & License Allocation

• Workspace Essentials
• What's the difference between annotations and remarks?

Security

• Reset password
• Two factor authentication
• Two factor authentication using SMS

Subscriptions and payments

• How to pay for an existing order or subscription
• How to turn off auto-renew for subscriptions
• Create New Users and Allocate Product Licenses
• How to turn off subscription auto-renew for subscriptions bought before October 26, 2020
• Delete an account and all data associated with it

First steps

• Getting started with Create Pro ▶️
• Main Toolbar
• Menu and its components
• Open Video/Audio File
• Video Follows Subtitles
• What are Font1 and Font2
• Creating your first project
• Project Settings - General tab
• Project Settings - Display tab
• Project Settings - Screen tab
• Project Settings - Cues tab

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Basic Terminology

• Drop-frame
• Non-Drop Frame
• Narratives

Questions of a potential customer

• System Requirements
• How do I login / register for a free trial?
• Supported languages
• Which tool should I use?
• Supported video formats
• Is Ooona's Online Toolkit secure?

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Text Editing

• Change-case functions
• The ellipsis character (…) and 3 dots (...) ▶️
• Tags ▶️
• Delete extra spaces
• Show editing codes
• How to add Rubies to Japanese text
• Japanese subtitles - kumimoji / tatechuyoko

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Captioning

• Select all subtitles ▶️
• Copy / cut subtitles
• Is it possible that a new title automatically gets a start time?
• How to merge subtitle files

Timing

• Work mode vs Review mode
• Set a custom step hotkey
• How to set Media Start TC ▶️
• Close time gaps based on Netflix Guidelines
• Timecode Recut / Offset ▶️
• Reading speed indicator
• Timing / Spotting / Time-coding
• How to adjust subtitle timing

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Settings

• How to enable spellcheck?
• How to calibrate video timecode
• How to preview the source column on the video in the Review / Translate app?
• How to set text background for preview
• How to adjust number of characters per line
• Editing hotkeys ▶️
• How to import project configuration settings
• How to enable audio scrubbing
• Minimum / Maximum subtitle duration
• How to enable support for multiple audio tracks
• How to maximize or minimize the subtitles table

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Getting Started

• How to save your subtitles
• How to export your subtitles
• OOONA Agent
• How to change the font size of the table / video

Positioning

• How do I align a subtitle to top?
• Simultaneous horizontal and vertical subtitles

Review

• How to import a master file into a Review project

Import and Export (subtitles formats)

• Supported subtitle formats
• SRT export (SubRip)
• Export subtitles for offline translation in Word

Troubleshooting Errors in Ooona Tools

• Can't see your subtitles on the screen?
• 'Browse your computer' button is not working
• Why do I have only 20 subtitles in the file?
• Calibrate timeline to match video shot changes
• How to restore a project backup ▶️
• Why can't I download the exported file?
• Finish project / Complete task
• Verification code
• Fix captions timing overrun
• Why does my project open without video?
• Slow or unresponsive video
• Splitting disabled – timecodes are locked
• How to reset the page layout? ▶️
• I have finished the project but can't find the "finish" option on the menu
• Why do I get "timecodes are locked" message or just can't edit timecodes?
• Translate Menu

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