1. Ooona Help Center
  2. Troubleshooting Errors in Ooona Tools

Why does my project open without video?

Why does my project open without video? Black screen instead of your video? 

If you selected a video from your computer

Your browser cannot persist file locations for security reasons. It generates a fake path every time you select a file and that path is only valid for the current session.
If you're using one of our Pro tools you can open a video with Ooona's Agent which will persist the file location.
If you're not using a Pro tool or you just don't want to use the Agent you'll need to either use an online video (by providing a url) or select the local video every time you start working on a project (you can drag & drop it into the browser page to make it faster).

If you've provided a video url

Copy the video url to a new browser tab and make sure it's accessible and playable on your browser.

If the entire video part disappeared

Try resetting your layout

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