Troubleshooting Errors in Ooona Tools

Experiencing an error? You might find some answers here.

• Can't see your subtitles on the screen?
• 'Browse your computer' button is not working
• Why do I have only 20 subtitles in the file?
• Calibrate timeline to match video shot changes
• How to restore a project backup ▶️
• Why can't I download the exported file?
• Finish project / Complete task
• Verification code
• Fix captions timing overrun
• Why does my project open without video?
• How to reset the page layout? ▶️
• Slow or unresponsive video
• Splitting disabled – timecodes are locked
• I have finished the project but can't find the "finish" option on the menu
• Why do I get "timecodes are locked" message or just can't edit timecodes?
• Translate Menu