Realtime orders - Completing tasks (basic users)

Realtime tasks are tailored for live captioning requests, including options for functionalities such as test times, customer destinations and logging of discrepancies.

Sections in this article:

Accessing realtime tasks
Completing realtime tasks
Reporting discrepancies

Accessing realtime tasks

If assigned, these can be found from My menu > Tasks > My realtime tasks tab. 

 Realtime tasks include data such as the Test time (1), Start time (2) and Scheduled end time (3) of a task. 

 The Realtime task info column, when clicked, will open a popup containing technical details related to the task.

Completing realtime tasks

Realtime tasks can be completed using the “Mark as complete” column (1): 

 Once clicked, a popup will open to report the amount of time spent on the task, as well as the time at which the realtime task was completed.

To report the amount of time spent on the task, click on the pencil of the corresponding row (2). The “Value” field will become editable (3).

Once the required value has been input, save using the green tick icon (4) 

 To report the time at which the task was completed, click on the pencil of the corresponding row (5). The “Realtime start time” and “Realtime end time” fields will become editable (6).

Once the required value has been input (either by typing or using the calendar/clock icons), save using the green tick icon (7). 

Reporting discrepancies

If discrepancies need to be reported, this can be done using the “Discrepancy report” button (1) in the My menu > Tasks > My realtime tasks page. 

1. Click on “Add new discrepancy report” to add a new entry

2. Add a description of the issue

3. Report the time at which the discrepancy started

4. Report the time at which the discrepancy ended

5. Save 

After saving, the new entry will be added to the Discrepancy report page, where it can be deleted (7) or edited (8).